At Kinkista, your privacy and satisfaction are our top priorities. All orders are shipped discreetly in plain, unbranded packaging from one of our global fulfillment centers, depending on product availability and proximity to your location.

Fulfillment Centers

North America (Headquarters)
453 S Spring St
Los Angeles, CA 90013
United States

ANZ
5/113-115 Punchbowl Road
Greenacre, NSW 2191
Australia

EMEA
Im Taubengrund 35, 65451 Kelsterbach
Frankfurt Hub, Germany

Asia
No. 2, 393 Sinhyeonwonchang-dong
Seo-gu, Incheon, South Korea

Manufacturer’s Warehouse
#512, Building A, Wanda Center
Guilan Rd, Foshan, Guangdong 528000
China

Countries We Ship To

We currently ship to the following countries and regions:

North America

  • United States
  • Canada

EMEA (Europe, Middle East, Africa)

  • Germany
  • United Kingdom
  • France
  • Italy
  • Spain
  • Netherlands

APAC (Asia-Pacific)

  • Japan
  • South Korea
  • Australia
  • Taiwan
  • Thailand
  • Hong Kong
  • Singapore

(Note: Some regions and countries remain unavailable due to logistics and import restrictions. Currently, shipping is limited to the countries listed above. This information was last updated April 2025.)

Shipping Carriers

Orders are shipped via USPS (United States Postal Service) Priority Mail or UPS (United Parcel Service) Priority Mail. We will select the most efficient shipping method at the time of your order.

Delivery Times

  • Order Fulfillment Time
    • Orders are typically processed and shipped within 2–5 business days. In rare cases, fulfillment may take up to 10 business days, depending on the warehouse and item availability.
  • Delivery Time
    • Domestic (U.S.): Once shipped, delivery usually takes about 3 business days, depending on your location and the carrier.
    • International: Delivery times vary by destination. Most orders arrive within 7–21 business days after shipping.
  • Pre-Order Items: Shipping times vary. Estimated delivery dates will be shown on the product page and confirmed at checkout.
  • Back-Order Items: Please allow 2–6 weeks for restocking and processing, plus standard delivery time.

Shipping Costs

Shipping charges are calculated automatically at checkout, based on your delivery destination.

Duties, Customs, and International Charges

International customers are responsible for all duties, customs fees, tariffs, and carrier brokerage fees when the package arrives in their country.

  • Packages returned to Kinkista may still incur duties, customs, tariffs, and brokerage fees.
  • Refunds will not be issued unless all charges are fully covered.

For more information or assistance, please contact our Customer Service team.