At Kinkista, your privacy and satisfaction are our top priorities. All orders are shipped discreetly in plain, unbranded packaging from one of our global fulfillment centers, depending on product availability and proximity to your location.
Fulfillment Centers
North America (Headquarters)
453 S Spring St
Los Angeles, CA 90013
United States
EMEA (Closed)
Im Taubengrund 35, 65451 Kelsterbach
Frankfurt Hub, Germany
Asia (Closed)
No. 2, 393 Sinhyeonwonchang-dong
Seo-gu, Incheon, South Korea
Manufacturer’s Warehouse
#512, Building A, Wanda Center
Guilan Rd, Foshan, Guangdong 528000
China
Countries We Ship To
We currently ship within the U.S. only. Thanks for your understanding. (Updated July 2026)
North America
- United States
Canada(temporarily unavailable)
EUROPE (temporarily unavailable)
European Economic Area (EEA)United Kingdom
ASIA (unavailable)
ANZ (unavailable)
If you are located outside the U.S. and would still like to purchase, please contact us through our Contact Us form to arrange manual shipment from the U.S. Please note that shipping will be charged at standard retail shipping rates, and import duties and taxes may apply.
Shipping Carriers
Orders are shipped via USPS (United States Postal Service) or UPS (United Parcel Service). We will select the most efficient shipping method at the time of your order.
Delivery Times
- Order Fulfillment Time
- Orders are typically processed and shipped within 5 business days.
- (In rare cases, fulfillment may take up to 10 business days, depending on the warehouse and item availability.)
- Delivery Time
- Domestic (U.S.): Once shipped, delivery usually takes about 3 business days, depending on your location and the carrier.
- International: Delivery times vary by destination. Most orders arrive within 7–21 business days after shipping.
- Pre-Order Items: Shipping times vary. Estimated delivery dates will be shown on the product page and confirmed at checkout.
- Back-Order Items: Please allow 2–4 weeks for restocking and processing, plus standard delivery time.
Shipping Costs
Shipping charges are calculated automatically at checkout, based on your delivery destination.
Duties, Customs, and International Charges
International customers are responsible for all duties, customs fees, tariffs, taxes, and carrier brokerage fees that may apply when the package arrives in their country.
For returns, customers are also responsible for all return shipping costs, as well as any duties, customs fees, tariffs, taxes, or brokerage charges incurred when the package is sent back to Kinkista.
Refunds for returned items will not be issued unless all applicable charges have been fully covered.
For more information or assistance, please contact our Customer Service team.
